you Touch Lives for the Good
But some of them go home with you
Whether in a specialty floor or clinical office setting, the flow often revolves around numbers. Being a modern healthcare provider can lead to a desensitization where the original goal of "patient care" becomes an anomaly by the time you enter the first patient room of the day.
Grief education and crisis management form the foundation of our credentialed skills, yet even the most qualified professionals sometimes struggle with self-immunity. While many of you have solid Employee Assistance Programs (EAP) in place for support, they often fall short in prevention if you're reading this landing page. So what best practices need to be reclaimed? Read on.
You: Do you assess and perform dictation, write orders, administer care, or manage the office functions of your team? It’s easy to become numb during the daily grind until that one patient reaches out, grabs your heart, and doesn’t let go. It’s unintentional, yet something about the dismal outcome or the innocent eyes that will never open again sends you seeking refuge in a stock closet, stairwell, or vacant patient room. Are they looking for you? Do they even care?
Your Team: You may begin your day with a team huddle, but is there a plan in place to recognize when a mental health crisis arises that needs to be managed? The workforce today is significantly different from just five years ago, and do senior team members know how to identify the damaging signals of loss, separation, and grief? Didn’t we used to ask, "Are you good?" before clocking out? With staffing shortages becoming commonplace, keeping everyone healthy is vital. This would be a valuable refresher learning event for an office manager or Director. Perhaps an office lunch-n-learn focused on preventative peer support training could yield immediate results.
Your Customers: Is it the cancer diagnosis, the code blue, or another devastating life-changing event? Your team can easily become desensitized to delivering the professional and positive side of the exam room or bedside. And we can’t forget how family members and HIPAA regulations can corner us without the comforting words that are often needed. While some healthcare organizations excel at customer service, if you find yourself struggling with patient satisfaction ratings, this refresher class could help re-establish the core reasons we do what we do.
Next Steps: A 60-minute ICISF-based advising session for your organization can and will have an immediate impact on your teams’ communication and actions. We don’t engage in marketing harassment. When you’re interested and ready to move forward, please reach out.