you grow the team...but they(we) stumble too
Does your toolbox need a refresh? Be proactive instead of reactive.
The HR, EAP departments and management team are the glue that turn candidates into profit and success. However the toll of no-show interviews, deadline overruns for benefit approvals and open enrollment are just the easy tasks. There is no time to train because the numbers are down. Yet the call-outs and extended leave time is crushing the ability to ever get ahead. The EAP plan is reactionary and we need something to get the team from weeping and out of the offices and working with better stability. So let's strengthen the entire team. When is the last time that you participated in a training event, that you wish you had years ago?
You: Sometimes you just want to close the door and weep. or runaway. The managers think you are the problem solver for everything that they do not know. The same employees predictably come in frequently and you feel like a full-time counselor. The weight of the ongoing baggage can set you back for a half a day in a mental fog. Feeling empty handed and needing a better option?
Your Team: Have you reached out for in-house counseling tools but they do not understand your business, want monthly subscriptions or the cost is not a fast return on investment? Perhaps you are the team that everyone looks to for guidance and great ideas to grow the business, but there is such a wide variety of internal personalities and job descriptions to align in a classroom. Is it time to overhaul the procedure and start implementing peer support from onboarding to lengthy offboarding in a different way? Or is it time for some fresh ICISF-based training to implement on the same day?
Your Customers: When the team is tuned up and healthier, imagine what they could do for the P&L. Would the sales team catch the stressful signals from customers better to perform a better close rate? Would the production team navigate the installation signals of a frustrated customer better? Could a single session launch the customer service members into new capabilities of understanding when following the customer journey?
Next Steps: A 60-minute ICISF-based advising session for your organization not can, but will, have an immediate impact in your teams’ words and actions. We don’t do that marketing harassment stuff. When you are interested and want to move forward, then reach out.